Player Wellbeing
At stl, we believe that gaming should always be a source of entertainment — never a source of stress or financial hardship. We are committed to providing Filipino players with the tools, information, and support they need to keep their play healthy and enjoyable. If you ever feel that gaming is affecting your daily life, we encourage you to use the resources on this page and reach out to our support team at [email protected].
Tools & Controls
stl provides practical tools that put you in charge. Use them at any time — no questions asked.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is active, it takes effect immediately and cannot be increased for 24 hours, giving you a built-in cooling-off period. This tool is designed to help you stay within a budget you are comfortable with before you even start playing.
Choose how long you want each gaming session to last and stl will send you a reminder when that time is up. Taking regular breaks helps you stay aware of how much time you are spending on the platform. Stepping away — even briefly — keeps gaming in its proper place as a leisure activity rather than a habit.
If you feel you need a short break, you can activate a cooling-off period of 1, 7, 14, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in or place any bets. The pause begins immediately and cannot be reversed until the chosen period has fully elapsed.
For players who need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, stl will not accept any new registrations from the same individual during the exclusion period. We take this commitment seriously and will not send any promotional communications to self-excluded players.
Your full transaction and betting history is available in your account dashboard at any time. Reviewing your activity regularly is one of the most effective ways to stay aware of your spending patterns. Transparency about your own behaviour is the first step toward maintaining healthy gaming habits over the long term.
Our player support team is available around the clock to assist with any responsible gaming concerns. Whether you want to activate a limit, discuss your options, or simply talk to someone, you can reach us at [email protected]. We treat all responsible gaming enquiries with complete confidentiality and without judgement.
Know the Signs
Problem gambling can affect anyone. Being honest with yourself about these warning signs is a sign of strength, not weakness.
If you recognise any of these signs in yourself or someone you care about, please contact our support team or reach out to a professional helpline. You are not alone, and help is available in the Philippines.
If you or someone you know needs support beyond what stl can provide, the following organisations offer free, confidential assistance to Filipinos affected by problem gambling.
All enquiries to our responsible gaming team are handled with strict confidentiality in accordance with our Privacy Policy.
Gaming on stl is meant to be exciting, social, and fun — a premium entertainment experience built for Filipino players. Set your limits, know your boundaries, and play with confidence. If you have questions about our responsible gaming tools or policies, our FAQ page has quick answers, or you can write to us at [email protected] any time of day.